Root Cause Analysis:

Outage caused by employee who desperately needed a hair tie for a meeting.
Employee cut the ethernet cable and extracted an individual piece of wire which she then fastened as a hair tie.
The next day she opened a ticket asking if we could RMA the cable she just cut.
When the engineer questioned her on her actions she stated “Ill just steal one from Jim, he isn’t using this one.” and proceeded to hang up.

Code Snippet:

!
RJ45 Hair Ties

no hairtie
no problem
ip address 127.0.0.1 255.255.255.0

!
!
1345 Views // January 7, 2016 // @kyzer_davis
More RCA

More RCA

Close
!

Voicemail Outage

description Don’t remove the IP from this port or shut it down ###
no ip address
shutdown

!
!
!

Redbull for Servers

description Why is this not a thing?
quantity 1
brand sugar-free

!
!
!

Level 1 Engineers

description Certified in the art of Google Fu
clear ip mroute 173.252.89.132 192.168.1.0
ipconfig /all

!
!
!

The Trunk Killer

description Primary trunk link to edge switch
shutdown

< you session has been disconnected >

!
!
!

A Server is Never Lost, Just Misplaced

description Do we even really know where all our Wireless Access Points are?
no logging
no ip-buffer
no cares-as-long-as-it-works

!
!
Comments

Leave a comment!

Close