Root Cause Analysis:
Outage caused by employee who desperately needed a hair tie for a meeting.
Employee cut the ethernet cable and extracted an individual piece of wire which she then fastened as a hair tie.
The next day she opened a ticket asking if we could RMA the cable she just cut.
When the engineer questioned her on her actions she stated “Ill just steal one from Jim, he isn’t using this one.” and proceeded to hang up.
!RJ45 Hair Ties
ip address 127.0.0.1 255.255.255.0!!