Root Cause Analysis:

Outage caused by employee who desperately needed a hair tie for a meeting.
Employee cut the ethernet cable and extracted an individual piece of wire which she then fastened as a hair tie.
The next day she opened a ticket asking if we could RMA the cable she just cut.
When the engineer questioned her on her actions she stated “Ill just steal one from Jim, he isn’t using this one.” and proceeded to hang up.

Code Snippet:


				!
				RJ45 Hair Ties
				no hairtie

no problem

ip address 127.0.0.1 255.255.255.0

				!
				!

1345 Views // January 7, 2016 // @kyzer_davis

More RCA


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								Voicemail Outage
								description Don’t remove the IP from this port or shut it down ###

no ip address

shutdown

							!
							!


							!
							
								Redbull for Servers
								description Why is this not a thing?

quantity 1

brand sugar-free

							!
							!


							!
							
								Level 1 Engineers
								description Certified in the art of Google Fu

clear ip mroute 173.252.89.132 192.168.1.0

ipconfig /all

							!
							!


							!
							
								The Trunk Killer
								description Primary trunk link to edge switch

shutdown
< you session has been disconnected >

							!
							!


							!
							
								A Server is Never Lost, Just Misplaced
								description Do we even really know where all our Wireless Access Points are?

no logging

no ip-buffer

no cares-as-long-as-it-works

							!
							!