Root Cause Analysis:

Production Server outage caused by field tech misreading instructions.
Instructions indicated: “Check serial numbers on Data Center servers. Do not touch.”
Tech’s interpretation: “Unrack all equipment, stack in corner, and go to lunch”
Management is pushing for clearer instructions in attempt to mitigate risk of this happening in the future.

Code Snippet:


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				Ol’ Rack and Stack
				description Never Underestimate Stupid

no logging console

no ip domain-lookup

no directions

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1303 Views // November 23, 2015 // @kyzer_davis

More RCA


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								Level 1 Engineers
								description Certified in the art of Google Fu

clear ip mroute 173.252.89.132 192.168.1.0

ipconfig /all

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								Raspberry Pi and Toast
								description Rasperry Pi should never be mixed with toast

no path url https://www.raspberrypi.org/

no toast

autosum

ip address 74.125.224.72 255.255.255.0

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								Cruise Control for Cool
								description CAPSLOCK IS A LOT LIKE YELLING ALL THE TIME

no monitor permit-list

monitor event-trace gdoi enable

monitor event-trace ipc enable

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							!


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								Fire in the Patch-Panel
								description Combustible patch paneling needs to be a thing

no lex burned-in-address

no lex retry-count 10

no ip address

no shutdown

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								A Server is Never Lost, Just Misplaced
								description Do we even really know where all our Wireless Access Points are?

no logging

no ip-buffer

no cares-as-long-as-it-works

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