Root Cause Analysis:

Production Server outage caused by field tech misreading instructions.
Instructions indicated: “Check serial numbers on Data Center servers. Do not touch.”
Tech’s interpretation: “Unrack all equipment, stack in corner, and go to lunch”
Management is pushing for clearer instructions in attempt to mitigate risk of this happening in the future.

Code Snippet:


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				Ol’ Rack and Stack
				description Never Underestimate Stupid

no logging console

no ip domain-lookup

no directions

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1490 Views // November 23, 2015 // @kyzer_davis

More RCA


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								I am actually impressed…
								description USB Port

no ip address

no cdp enable

no common-sense

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								Cruise Control for Cool
								description CAPSLOCK IS A LOT LIKE YELLING ALL THE TIME

no monitor permit-list

monitor event-trace gdoi enable

monitor event-trace ipc enable

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								Who Needs Email?
								description More importantly, when was the last time you wrote and sent real mail?

no idea

postage cost-to-much

mail-users grandparents government credit-card-spam

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								The Trunk Killer
								description Primary trunk link to edge switch

shutdown
< you session has been disconnected >

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								Telco Tickets
								description Only pipe to telco. Hope it doesn’t go down. We’re too cheap to purchase redundancy.

no ip address

encapsulation hdlc

isdn switch-type primary-4ess

isdn protocol-emulate network

no cdp enable

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