Root Cause Analysis:

Router software crash due to Field Tech unplugging FXS module and moving it to an open slot while the gateway was still powered on.
Tech interpreted our instructions of “move the phone from analog port 4 to 2” as “move entire module from slot 4 to 2.”
There was failure on all fronts when the engineer working with the Field Tech told the FE to Quote: “Run. We will act as if we never talked to each other.”
The Field Tech then left the site.

Code Snippet:


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1011 Views // January 7, 2016 // @kyzer_davis

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