Root Cause Analysis:

Delay on outage resolution caused by help desk not routing ticket appropriately.
He stated “I couldn’t find the “Fire in the Patch Panel” queue so I put it in Misc. 1″
Another week passed before site reported any problems.
Dispatched techs found the smoldering remains of the patch-panel.
Another week passed before we found the first ticket.

Code Snippet:

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Fire in the Patch-Panel

description Combustible patch paneling needs to be a thing
no lex burned-in-address
no lex retry-count 10
no ip address
no shutdown

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1823 Views // November 23, 2015 // @kyzer_davis
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Cruise Control for Cool

description CAPSLOCK IS A LOT LIKE YELLING ALL THE TIME
no monitor permit-list
monitor event-trace gdoi enable
monitor event-trace ipc enable

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Telco Tickets

description Only pipe to telco. Hope it doesn’t go down. We’re too cheap to purchase redundancy.
no ip address
encapsulation hdlc
isdn switch-type primary-4ess
isdn protocol-emulate network
no cdp enable

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Lick it to claim it

description The 5 second rule doesn’t often apply to dropped tech
no keepalive
linecode b8zs
yellow generation
no tunnel checksum

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Packet-Sniffing Weasel

description Somebody needs to figure out how to send smell through an Ethernet cable. The market is ready for this in cat 7
no ip address
autostart
ip cef distributed

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I am actually impressed…

description USB Port
no ip address
no cdp enable
no common-sense

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