Root Cause Analysis:
Delay on outage resolution caused by help desk not routing ticket appropriately.
He stated “I couldn’t find the “Fire in the Patch Panel” queue so I put it in Misc. 1″
Another week passed before site reported any problems.
Dispatched techs found the smoldering remains of the patch-panel.
Another week passed before we found the first ticket.
!Fire in the Patch-Panel
description Combustible patch paneling needs to be a thing
no lex burned-in-address
no lex retry-count 10
no ip address