Root Cause Analysis:

Delay on outage resolution caused by help desk not routing ticket appropriately.
He stated “I couldn’t find the “Fire in the Patch Panel” queue so I put it in Misc. 1″
Another week passed before site reported any problems.
Dispatched techs found the smoldering remains of the patch-panel.
Another week passed before we found the first ticket.

Code Snippet:

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Fire in the Patch-Panel

description Combustible patch paneling needs to be a thing
no lex burned-in-address
no lex retry-count 10
no ip address
no shutdown

!
!
1758 Views // November 23, 2015 // @kyzer_davis
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The Trunk Killer

description Primary trunk link to edge switch
shutdown

< you session has been disconnected >

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Voicemail Outage

description Don’t remove the IP from this port or shut it down ###
no ip address
shutdown

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Who Needs Email?

description More importantly, when was the last time you wrote and sent real mail?
no idea
postage cost-to-much
mail-users grandparents government credit-card-spam

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Fire in the Patch-Panel

description Combustible patch paneling needs to be a thing
no lex burned-in-address
no lex retry-count 10
no ip address
no shutdown

!
!
!

Level 1 Engineers

description Certified in the art of Google Fu
clear ip mroute 173.252.89.132 192.168.1.0
ipconfig /all

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