Root Cause Analysis:

Delay on outage resolution caused by help desk not routing ticket appropriately.
He stated “I couldn’t find the “Fire in the Patch Panel” queue so I put it in Misc. 1″
Another week passed before site reported any problems.
Dispatched techs found the smoldering remains of the patch-panel.
Another week passed before we found the first ticket.

Code Snippet:


				!
				Fire in the Patch-Panel
				description Combustible patch paneling needs to be a thing

no lex burned-in-address

no lex retry-count 10

no ip address

no shutdown

				!
				!

2052 Views // November 23, 2015 // @kyzer_davis

More RCA


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								RJ45 Hair Ties
								no hairtie

no problem

ip address 127.0.0.1 255.255.255.0

							!
							!


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								Raspberry Pi and Toast
								description Rasperry Pi should never be mixed with toast

no path url https://www.raspberrypi.org/

no toast

autosum

ip address 74.125.224.72 255.255.255.0

							!
							!


							!
							
								Packet-Sniffing Weasel
								description Somebody needs to figure out how to send smell through an Ethernet cable. The market is ready for this in cat 7

no ip address

autostart

ip cef distributed

							!
							!


							!
							
								Cobras Versus Pythons
								description Who would win?

type-preference cobra python java

maximum-length 120

attach 9

							!
							!


							!
							
								Who Needs Email?
								description More importantly, when was the last time you wrote and sent real mail?

no idea

postage cost-to-much

mail-users grandparents government credit-card-spam

							!
							!