Root Cause Analysis:
User claimed Capslock key was broken.
When asking why that key was so special that they needed an entirely new laptop they replied, ‘How else am I going to make capitol letters?”
Help Desk instructed them to try the Shift key.
They are now escalating to a manager.
!Cruise Control for Cool
description CAPSLOCK IS A LOT LIKE YELLING ALL THE TIME
no monitor permit-list
monitor event-trace gdoi enable
monitor event-trace ipc enable!!