Root Cause Analysis:

User claimed Capslock key was broken.
When asking why that key was so special that they needed an entirely new laptop they replied, ‘How else am I going to make capitol letters?”
Help Desk instructed them to try the Shift key.
They are now escalating to a manager.

Code Snippet:

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Cruise Control for Cool

description CAPSLOCK IS A LOT LIKE YELLING ALL THE TIME
no monitor permit-list
monitor event-trace gdoi enable
monitor event-trace ipc enable

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1615 Views // November 23, 2015 // @kyzer_davis
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